How Fusion Pumps collects and uses your information

Overview

Fusion Pumps respects your privacy and is committed to protecting personal information handled through our website and business operations. This Privacy Policy outlines how we collect, use, store and disclose information when you contact us, submit an enquiry, request a service or otherwise engage with us.

What information we collect

We may collect personal information such as your name, company name, email address, phone number, suburb, property or job location details, service request information and any message or documents you provide to us.

We may also collect basic website usage information such as browser type, device information, IP address and interaction data through website analytics and related technologies.

How we collect information

We collect information when you submit a contact form, request a callback, request a service, email us, call us, communicate with our team or interact with our website.

Why we collect information

We collect and use personal information to respond to enquiries, provide quotes, arrange service work, manage bookings, communicate with customers, improve our services, maintain internal records and meet legal or regulatory obligations.

Disclosure of information

We may disclose personal information to employees, contractors, service providers, technology providers or other parties where reasonably necessary to operate our business and deliver services. We may also disclose information where required by law or to protect our legal rights.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While no method of transmission or storage is completely secure, we aim to use reputable systems and reasonable safeguards to protect the information we handle.

Access and correction

If you would like to access or correct personal information we hold about you, please contact us using the details below. We will take reasonable steps to respond to your request.

Cookies and analytics

Our website may use cookies, analytics tools and similar technologies to understand website traffic, improve performance and support marketing or operational insights. You can generally control cookies through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact Fusion Pumps.